Support for Families

We Understand That Choosing Support Is a Big Decision

Finding the right care provider for someone you love can feel overwhelming. Families want reassurance that the person providing support will understand their relative, respect them and keep them safe.
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Family Partnership & Support

Building Open and Respectful Relationships With Families

At Mabanja & Sons Ltd, we work hand-in-hand with parents, siblings, and carers. Where appropriate and with the individual’s consent, consistent communication between the person, their family and allocated professionals creates a harmonious, reassuring environment.

“Most importantly, we recognise that the individual receiving support remains at the centre of everything. We want families to feel involved without taking away the individual’s voice or independence.”

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Reassurance for Parents & Guardians

  • Consistent, familiar support workers who get to know your relative
  • Direct contact with our office, Monday to Friday, 08:30–17:30
  • Private payments, Direct Payments & Personal Health Budgets welcomed

One-to-One Personalised Care & Outreach

Personal Assistant (PA) & Community Support

Mabanja & Sons Ltd provides personalised one-to-one PA and community support for young people and adults with additional needs.
Our support is focused on helping individuals build confidence, independence and take an active part in their local community.

Support May Include

Community Access & Social Activities

Visiting local attractions, cafes, social clubs, libraries, and events to combat isolation and build friendships.

Shopping & Appointments

High street grocery shopping, money budgeting, managing queues, and attending GP or hospital clinic appointments.

Travel Training & Road Safety

Confidence using London buses, trains and Underground lines, learning landmarks, pedestrian crossings, and safe journey routines.

Independent Living Skills

Developing practical daily competencies, organisation, handling household tasks, and making self-directed choices.

Cooking & Household Routines

Preparing nutritious snacks and meals, hot drinks safely, cleaning workspaces, and kitchen safety.

Leisure Activities

Enjoying personal hobbies, sports centres, swimming, gym sessions, cinema trips, art classes, and park outings.

Volunteering & Employment Support

Preparing for vocational opportunities, CV assistance, interview readiness, and workplace transition support.

Building Confidence & Independence

Empowering self-advocacy, decision-making, and emotional resilience through patient, positive encouragement.

Support to Access Education & Opportunities

Assistance attending college classes, adult education courses, community workshops, and skill-building sessions.

Person-Centred & Flexible

Support is tailored around the individual’s needs, choices, interests and personal goals.
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Transparent Consultation

What We Want You to Feel Comfortable Discussing

Every detail helps us match the right personality and design a support plan that fosters comfort and self-confidence.
01
Your family member's needs

Understanding daily routines, mobility, personal care, and independence wishes.

02
Their routines

Honouring preferred wake-up times, evening wind-downs, and regular weekly activities.

03
Their communication

Speech, Makaton, PECS, communication cards, body language, and facial cues.

04
Their likes and dislikes

Favourite foods, music, sports, sensory preferences, and things to avoid.

05
Their goals & aspirations

What they want to achieve—from cooking a meal to taking buses independently.

06
Things that may cause anxiety

Identifying triggers, sensory overwhelm, crowded places, and calming strategies.

07
Health & medication needs

Prescription support, clinical appointments, and allergies.

08
Safety concerns

Positive risk assessments, road safety, safeguarding, and home environment checks.

09
What good support looks like to them

Their personal definition of a fulfilling, respectful, and happy day.

Roadmap for Families

Starting Support: Step-by-Step

We will always prioritise starting a service safely rather than starting before appropriate arrangements are in place.
PHASE 1
Initial Conversation

An informal chat to hear what you are looking for and discuss how we might be able to help.

PHASE 2
Understanding the Person’s Needs

Learning about personal routines, interests, communication styles, likes, dislikes and aspirations.

PHASE 3
Person-Centred Assessment

A detailed assessment conducted respectfully at home or in a comfortable setting.

PHASE 4
Identifying Goals & Outcomes

Establishing clear, achievable milestones that matter directly to the individual.

PHASE 5
Developing a Support Plan

Co-designing a comprehensive plan with the individual, family and allocated professionals.

PHASE 6
Matching Appropriate Staff

Pairing consistent support workers whose personality, skills and interests align naturally.

PHASE 7
Beginning Support

A gentle, well-paced introduction ensuring the individual feels secure, relaxed and listened to.

PHASE 8
Reviewing & Adjusting Support

Regular ongoing reviews to celebrate progress, adjust hours and adapt as independence grows.

Begin Step 1: Initial Conversation
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